Shipping policy
SnugglePaws Shipping Policy
At SnugglePaws, each pair of dog slippers is handmade and custom-crafted to order. Because of this, production and delivery times are different from mass-produced products.
Please review our full shipping policy below.
📦 Processing & Production Time
Every pair of slippers is handmade after your order is placed.
- Standard production time: 4–8 weeks
- During peak seasons (holidays, etc.), production may take longer due to high demand
- Because each item is custom-made, all sales are final once production begins
We always aim to complete orders as quickly as possible, but true handmade work takes time.
🚚 Shipping & Delivery Time
Once your order is finished, it will be shipped to the address provided at checkout.
- Estimated shipping time: 10–25 business days depending on your location
- Tracking will be provided once your order has shipped
- Delays may occur due to customs, weather, or carrier issues (outside our control)
📮 Tracking Your Order
You will receive a tracking number via email once your order has shipped.
You can track your package at:
https://17track.net
If tracking shows “delivered” but you cannot find your package, please contact your local carrier first, as they have the most accurate delivery information.
❗ Important Shipping Information
Incorrect Addresses
If the shipping address is entered incorrectly and the order has already been processed or shipped:
- We cannot replace or refund the order
- Customers are responsible for ensuring their address is correct
Please double-check your shipping details before placing your order.
Lost in Transit
- If a package is lost in transit, we may offer a one-time replacement at no cost
- If a package is marked as delivered, we cannot offer a replacement unless the carrier confirms an error
Shipping Protection
If you purchased shipping protection at checkout, it will cover lost or damaged packages based on the protection policy terms.
🌍 Customs & International Orders
International orders may experience delays due to customs processing.
- Any customs fees, duties, or import taxes are the customer’s responsibility
🛠 Refunds, Returns & Cancellations
Because each pair of slippers is handmade and custom:
- All sales are final
- No refunds, returns, exchanges, or cancellations once an order is placed or production begins
Replacements are only offered for items that arrive damaged or defective. You must contact us within 7 days of delivery and provide photos.
📧 Need Help?
If you need assistance with your order, contact us at:
Please include your order number and any relevant details or photos for faster support.